Axus Group is committed to guaranteeing and servicing our customers’ equipment for the term of the service agreement. During this period we will provide the following as part of our Total Care Service and Maintenance Agreement
Axus Total Care
| Inclusions | Description | ATC |
|---|---|---|
| Delivery | On-site customer delivery and assembly of device |  |
| Installation | Installation and configuration of device for optimal performance | |
| Training | Initial operator training session | |
| Toner | All toner is included in the service agreement | |
| Labour | Provision of break/fix on-site services performed by fully trained and support engineers | |
| Spare parts | Replacement of all drum and parts as required | |
| Device Management | 24/7 Automatic collection of meter readings, consumables monitoring, re-ordering and service alerts. | |
| Predictive Service | Predictive maintenance information | |
| Response time | Average of 4 hour on-site response time | |
| Helpdesk support | Local 1st Level Helpdesk, Online, Phone and email support | |
| Asset Management | Complete account access and reporting tools | |
Axus Group service is backed by Fujifilm Business Innovation Australia, the only company in our industry with internationally recognised Service Capability and Performance Certification. This allows our customer support operation to be benchmarked against worldwide best practice within the technical support industry. This means you can be assured that we have the resources and capabilities to keep your office printers up and running all the time.
Axus Group customers have access to one of the most comprehensive and convenient support systems in the industry, which is available twenty-four hours a day, seven days a week so you can have your questions answered and issues resolved as soon as possible.
Our online Support Centre has the most comprehensive library in the industry for step-by-step instructions, self-help videos and more. Our Customer Support and Technical Support Centre staff are equipped with online diagnostic tools to help you resolve technical problems on the web, in real-time. Visit Now